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Arizona Museum of Natural History
Return, Refund, and/or Cancellation Policy


General Admissions:
Online general admission purchases are non-refundable.  If you are dissatisfied for any reason, please speak to one of our Visitor Services staff members the same day of the visit.

Group Admissions:
Online group admission purchases including deposits are non-refundable.  Please call our Group Booking line, (480) 644-3553 or email azmnhgroups@mesaaz.gov for rescheduling options available for a later date, subject to availability.

Memberships or Dino Passes:
Online Memberships or Dino Passes purchases are non-refundable and non-transferable.  If you have not yet visited the Arizona Museum of Natural History, we encourage you to pay general admission on your first visit and upgrade to a Membership before leaving the museum.
Online Membership gift certificate purchases are non-refundable and non-transferable.

Activities/Programs:
With exception of an Activity/Program cancellation by the Arizona Museum of Natural History, online activity/program registrations including any deposits are non-refundable and nontransferable.  Please call our Group Booking line, (480) 644-3553 or email azmnhgroups@mesaaz.gov for rescheduling options available for a later date. 

With advance notice, Birthday Party deposits may be used for a future date, however, must be within one year of the original booking date.
If an Activity/Program cancellation occurs by the Arizona Museum of Natural History, refunds will be provided to all registrants in the same way they were purchased.

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